Scott Smith

Design technology leader wrangling complexity into elegant, user-centered solutions that drive measurable outcomes and inspire transformation.

Design Thinking Facilitation

Leading design thinking workshops to align teams, drive innovation, and solve complex business challenges.

Market & User Research

Qualitative & quantitative insights that inform business strategy and product development.

Journey Mapping & Experience Optimization

Blueprints that uncover opportunities to enhance experiences and improve operational efficiency.

Rapid Prototyping & Validation

From whiteboard to real-world solutions in record time.

Teams Collaborating

Transforming Global Telecom Experience with Design, Data, and Collaboration

Built and led a multidisciplinary team of 40+ experts to establish an interdisciplinary Center of Excellence. Introduced cross-functional pods and aligned DesignOps with strategic business goals. The results? #1 J.D. Power ranking, a 60% increase in subscriptions, and a 30% reduction in UX costs."

Improve the experience

Transforming Experiences Through Agility, Collaboration, and Insights for a Top 5 Bank

Drove digital experience initiatives across multiple LoBs for clients and staff. Delivered a 4.8-star mobile app with 700k reviews, increased payments volume by $1.7B, and disrupted the market through rapid product launches and trusted, pragmatic digital solutions.

Appliance Interface Design

Award-winning Appliance Suite

Home appliances delivering seamless, intuitive experiences shaped by rigorous user research, testing, and collaboration. Recognized by leading industry publications and organizations for innovation, design excellence, and transformative impact on modern living.

Paper sketches, book an hand holding mobile app

5-Tool Trainer Mobile App

Through research, prototyping, and user testing, we designed the 5-Tool Trainer app—a cross-platform solution that helps student athletes track performance, build skills, and prevent injuries.

Paint Shop User Interface

Reimagining a Global Paint Platform

Transformed a legacy system into a secure, scalable web-based platform supporting 100,000+ installations in 30+ languages. Leveraging user insights and modern technologies, the solution streamlined updates, enhanced security, and improved usability across diverse global markets.

Additional Projects

  • Persona Marketing Tool

    Customer Research & Persona Assets

  • ModCloth E-commerce Website

    ModCloth E-commerce Store Research & Design

  • Software Image

    .NET Cellular Analyzation Software Interaction Design

  • Order Processing Interface

    Order Processing Interface & Workflows

  • Mobile Websites

    Scalable Mobile Brand & Product Framework

  • Software Image

    Touch Dishwasher Experience Concept

  • Software Image

    Mobile Analytics Discovery & Concept

  • Responsive Website Image

    Quit Dot Com UX & Responsive Layout

  • Software Image

    React Real-time Mobile Event App

  • HomeHeartbeat Product

    HomeHeartbeat™ IoT Product

  • Rhiza Logo

    Rhiza Labs Logo

  • My Keepon Logo

    My Keepon Logo