Scott Smith
Design technology leader wrangling complexity into elegant, user-centered solutions that drive measurable outcomes and inspire transformation.
Design Thinking Facilitation
Leading design thinking workshops to align teams, drive innovation, and solve complex business challenges.
Market & User Research
Qualitative & quantitative insights that inform business strategy and product development.
Journey Mapping & Experience Optimization
Blueprints that uncover opportunities to enhance experiences and improve operational efficiency.
Rapid Prototyping & Validation
From whiteboard to real-world solutions in record time.

Transforming Global Telecom Experience with Design, Data, and Collaboration
Built and led a multidisciplinary team of 40+ experts to establish an interdisciplinary Center of Excellence. Introduced cross-functional pods and aligned DesignOps with strategic business goals. The results? #1 J.D. Power ranking, a 60% increase in subscriptions, and a 30% reduction in UX costs."

Transforming Experiences Through Agility, Collaboration, and Insights for a Top 5 Bank
Drove digital experience initiatives across multiple LoBs for clients and staff. Delivered a 4.8-star mobile app with 700k reviews, increased payments volume by $1.7B, and disrupted the market through rapid product launches and trusted, pragmatic digital solutions.

Award-winning Appliance Suite
Home appliances delivering seamless, intuitive experiences shaped by rigorous user research, testing, and collaboration. Recognized by leading industry publications and organizations for innovation, design excellence, and transformative impact on modern living.

5-Tool Trainer Mobile App
Through research, prototyping, and user testing, we designed the 5-Tool Trainer app—a cross-platform solution that helps student athletes track performance, build skills, and prevent injuries.

Reimagining a Global Paint Platform
Transformed a legacy system into a secure, scalable web-based platform supporting 100,000+ installations in 30+ languages. Leveraging user insights and modern technologies, the solution streamlined updates, enhanced security, and improved usability across diverse global markets.