CLIENT: PNC Locator
TEAM SIZE: Ux Designer, Business Analyst, Developers (x4), Project Manager
MY ROLE: I lead the UX and UI design for the project.
We held collaborative design workshops to define and prioritize the short and learn term views for ATM & Branch location capabilities.
In the course of designing the locator we reviewed competitors and best practices with the team.
We developed the information architecture to understand create concepts to match both PNC Employees and Customers expectations.
We updated the infrastructure to be easily maintained and updated to keep information accurate and fresh for customers.
The locator was coded from low-fidelity workflows and high fidelity design patterns.
Below is a live view of the webpage. The design and development paradigms we introduced for the website are now utilized in PNC's mobile apps and other digital properties